My Memorable Customer Support Experience!

I have to share this memorable story with you which I still remember since long time, because it was Amazing! I never though that they’ll help me even if they didn’t sell that product. Couple of days ago, I asked for help via live chat with a very popular company but I don’t want to share the name, I asked them if they sell “Soc Poi”? It is a spinner used for exercise, their representative said “No”, we don’t sell that, but I can try help you with the place where you’ll find the product, they simply searched on Google and gave me the nearest sellers website and address.


“No”, we don’t sell that, but I can try to help you with the place where you’ll find the product.

And, next thing that happened to me, that the support rep gave me the seller’s website and contact number.

Have you come across any unforgettable customer service experience? please feel free to share in the comments.

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How to embed Gutenberg’s Instagram Block? When it says “Sorry, we could not embed that content on your Self-hosted WordPress site.

I have faced the below error when using Instagram Block with the WordPress’s new editor, below is the screenshot of what happens when you try to embed the “Instagram Block” on Self hosted WordPress site

This image uses Instagram gutenberg Block.

In this image when I pasted the url it this error.

To solve the above issue you need to use “Custom HTML block” instead of Gutenberg block, and add the HTML embed code from Gutenberg.


Go to Instagram and choose the photo you wish to embed and then you’ll find the option which says embed that will give you the above code and then paste in in the “Custom HTML” block.

Please follow the below screenshots for Embedding the HTML BLock for Instagram.

Custom HTML Block “Gutenberg”
When you post the Code it should look like this.

Check the Preview and Publish.

Hope this post will help you, let me know in comments.

How to remove your outdated website from Google search results?

A few days ago, I switched to another domain name for my Personal site, and let the domain expire and now the problem is the old domain is still being indexed by Google and I don’t have control to the domain to redirect it to my new site.

If you face a similar issue you can submit your domain through Google Webmasters tool.

Solution: Requesting Google to remove the page from search results:
https://www.google.com/webmasters/tools/removals?

Mistake: Just after two days, the status shows page removed, but when I search on Google again still page exists, I applied to remove “http” version of my site to be removed instead of “https” which is indexed by Google.

So whenever you wish to remove your indexed page from Google, make sure you submit the exact version of your site, I mean if it’s “https” then you should submit the same version to be removed.

Once you submit the request it might take a few days to remove your URL from Google Search Results or Google indexed pages or crawled pages.

Howdy Bebo! WordPress 5.0

This is my first post with the “Bebo”! It’s going to be amazing!

WordPress open-source project has released the WordPress 5.0, it comes with Twenty-Nineteen theme and Gutenberg, that’s really amazing and I want to thank the amazing folks who contributed to the release and awesome folks at Automattic to integrate it with Calypso for WP.com users.

Install your favorite apps on Ubuntu via command line.

Here are some of my favorite Apps which I use on Ubuntu Linux: (You just need to open the terminal and, then type the commands to install those apps.) 

  • Installing Chromium “Chrome Browser”Command: sudo snap install chromium
  • Installing Slack: Command: sudo snap install slack –classic                      
  • Installing Discord Command: sudo snap install discord
  • Installing RocketChat+ Command: sudo snap install rocketchat-desktop
  • Installing Telegram Command: sudo snap install telegram-desktop
  • Install Skype Command: sudo snap install skype –classic
  • Install Visual Studio Code Command: sudo snap install vscode –classic
  • Install Atom Command: sudo snap install atom –classic
  • Install VLC Command: sudo snap install vlc
  • Install Brave Command: sudo snap install brave
  • Install Shotcut Command: sudo snap install shotcut –classic
  • Install WordPress.com Desktop client Command: sudo snap install wordpress-desktop –classic
  • Install Simplenote Command: sudo snap install simplenote
    aligmentInstalling Chromium “Chrome Browser”Command: sudo snap install chromium
  • Installing Slack: Command: sudo snap install slack –classic                      
  • Installing Discord Command: sudo snap install discord
  • Installing RocketChat+ Command: sudo snap install rocketchat-desktop
  • Installing Telegram Command: sudo snap install telegram-desktop
  • Install Skype Command: sudo snap install skype –classic
  • Install Visual Studio Code Command: sudo snap install vscode –classic
  • Install Atom Command: sudo snap install atom –classic
  • Install VLC Command: sudo snap install vlc
  • Install Brave Command: sudo snap install brave
  • Install Shotcut Command: sudo snap install shotcut –classic
  • Install WordPress.com Desktop client Command: sudo snap install wordpress-desktop –classic
  • Install Simplenote Command: sudo snap install simplenote

There are some of the other Apps which I need to try and install are canonical-livepatch, Docker, PhpStorm, node.

I also want to mention my fav IRC client which I love to use Pidgin: https://help.ubuntu.com/community/Pidgin

The above commands use snappy package manager to install the apps, it’s simply known as snap.

For more apps visit the Snapcraft store. If you find something that command that doesn’t work or broken as I said above let me know, suggestions & comments are welcome.

This first post using Gutenberg Editor, I have messed up with alignment which will be updated soon. Sorry folks 🙂

The first experience to attend the group call on Zoom, by joining Support Driven Book Club.

Support Driven Book Club conference call.
Support Driven Book Club conference call. 
I had a chance to attend a Zoom conference call for the first time, as a part of Support Driven – book Club, Support Driven is a community for people who are passionate about customer support. Learn more about Support Driven at supportdriven.com.

Recently, they have started with a book club, where we together discuss the book we are reading currently is “Crucial Conversations: Tools for Talking When Stakes Are High”-Second Edition. Learn more about the book club here. A day after I attended my first Zoom conference, I received an email notification from Seth Godin’s Blog as I am subscribed to his mailing list, it was about Zoom & Skype call tips (the secrets of video conferences), that’s worth mentioning which can help you if you’re new the Zoom or Skype group calls.

I found myself in a hurry and few mistakes while speaking, but now I had a chance to read the tips that will help me improve the conversation on group conference calls. 
You can check out the blog post of the recorded version of the first conference call here.

Image credit via Support Driven’s Blog post.

Passion for Support, Volunteering at WordPress.com Support Forum and things that I learned by doing.

Milestone.png
Reached one thousand replies at WordPress.com Forum as a Volunteer.

I have been Volunteering on WordPress.com Forums since last one year, I am very glad that I have reached the milestone of one thousand replies. It’s really nice to give back to the community, you can check my profile here: https://en.forums.wordpress.com/users/vishalmukadam/

Know Why you’re doing what you are doing?

I had learned how to make customers happy by making those replies, that taught me how to be a good support Volunteer. I had worked in support for two years in a nationwide company in India which provides Mobile recharges and Mobile payments, as a “Customer Care” executive I use to receive Inbound calls (voice), Live Chat & Email support that time I use to reply the retailers who are using that Mobile Recharge software through Andriod App and Website so that’s how I got the passion.

If you know a little bit about WordPress.com, and you’ve extra time you can try Volunteer at WordPress.com Forum, now you can ask me how that can help yourself?

It can help you in many ways, that will help you to learn the Customer Support for free. It helps to support your site or blog are just two examples, and you don’t feel alone while replying to those forum threads because there’s is always a Staff or Happiness Engineers to review those and correct you if you’re going wrong, and I do want to mention those veteran Volunteers and Moderators that are really helpful and they don’t scare you.

If you’re impressed by my post then you might obviously think to start Volunteering on WordPress.com Forums.

Here’s what all you need, passion for customer support or you think you can learn something from volunteering, you are able to support your site by doing so remember that. And if you wish to work with WordPress.com then you are advised to work on Forums before applying for Happiness Engineer position, you can check the work with us page.

Awesome folks at WordPress.com they call themselves at “Automatticans”, has created a document which will help you to get started, you can find it Volunteers resource guide..

And that’s all about Volunteering at WordPress.com Forums, there’s WordPress.org too, Volunteering at WordPress.org Forums helps in a similar way, I have also previously made a post on WordPress.org Support Forum Team orientation which you might like reading.

If you stay tuned by following my blog post you’ll be also receiving similarly notification post about Volunteering at WordPress.org Forums.

My notes WordPress.org support team orientation notes for feb 2018.

Hey folks, its Vishal here!

I just received an email notification from the WordPress dot org support team about “April 5th Support Team Meeting summary”, they have regular weekly slack meetings and then publish the meeting notes, what caught my attention is “Support Team Volunteer Orientation program” as I am interested in Volunteering on Support Forums I found link of the previous volunteer orientation program slack meeting which happened in February of 2018.

I had a chance to go read the previous slack volunteering orientation meeting archive and found some important things that can help, so just want to summarize it for me and for those who are reading this post, I will be very glad If this helps you too!

In this post, I will be sharing what I learned from the WordPress.org Support Orientation program in Feb 2018.

  1. Read the WordPress.org forum support handbook here https://make.wordpress.org/support/handbook/

  2. Awesome V/s Poor support forum replies
    https://make.wordpress.org/support/handbook/giving-good-support/

  3. You can use pre-defined replies
    https://make.wordpress.org/support/handbook/giving-good-support/pre-defined-replies/

  4. Crafting own responses and reusing it using tool Textexpander https://textexpander.com

  5. The best way to start is with no-replies
    https://wordpress.org/support/view/no-replies/

  6. Subscribing to the topic which you reply or even if you don’t know the reply you can do that to so when someone replies you get notified and you get to learn the things that you don’t know.

  7. Every theme or plugin has it’s own dedicated forum so you can subscribe to that, just by click on button subscribe on that dedicated forum.

  8. Some of the helpful tools like Tampermonkey or Greasemonkey to avoiding overlapping replies
    https://make.wordpress.org/support/handbook/appendix/helpful-tools/

Source:
https://make.wordpress.org/support/2018/01/support-volunteers-orientation-tues-feb-6-17utc/

https://make.wordpress.org/support/2018/04/april-5th-support-team-meeting-summary/

Thanks to WordPress.org Support Team and all the Volunteering team.